Shipping Information
CURRENT SHIPPING INFO:
Order Processing
All orders are processed and printed Monday - Friday by 2 pm EST. All orders placed after 2 pm EST, will be processed the following business day. Please allow a couple days for your order to be packaged and accepted by the shipping carrier. If you have an account with us, you will receive an automated email with tracking information for your order once it has been processed.
Expedited Shipping
Expedited shipping (including 3 Day select, 2nd Day Air and Next Day air) does not run on the weekends, only on business days. Any expedited order placed on a Friday before 2 pm, will not be received until the following Monday.
All shipping carriers have announced that they will not guarantee delivery times, even when selecting 1- or 2-day air delivery options. We will continue to ship all expedited orders the day they are received up to 2 pm EST weekdays only, orders placed later will be shipped the following business day.
INTERNATIONAL SHIPPING:
We offer UPS, Postal and FedEx options to ship International on select items. Select the country flag on the Bottom-Right of the website to choose the Destination Country, once you enter Checkout you will be prompted to pay your country's Duties/Taxes and choose a Live Shipping Rate.
Some products are not eligible for international shipping due to customs complications we have experienced or due to regulatory reasons. The process is fast, easy, and transparent.
Cheese, Cures, Natural Casings, Seasonings & Spices
We will not accept returns for Cheese, Starter Cultures (Bactoferm™ Products), Natural Casings, Edible Collagen Casings, Meat Curing Salts, Seasonings, Spices and any other edible ingredients that are added to food products. These items are non-refundable and non-returnable. Natural casings cannot be shipped outside the United States.
FREE SHIPPING POLICY:
All free shipping sales and/or promotions are for the Contiguous United States Only. We will ship orders as quickly as possible using the shipper/carrier of our discretion.
Only items that are eligible will have free shipping applied. Freight items do not qualify for. Please refer to the Freight Shipping Section.
SHIPPING POLICY:
Orders placed after 2PM EST will be processed the following business day. If an order is placed on Saturday or Sunday, it will be shipped on Monday or the next business day.
NOTE: Due to a higher volume of sales this season orders may take an additional 1-2 days to ship from the day of purchase.
FLAT RATE SHIPPING:
Our flat-rate shipping applies exclusively to destinations that are accessible by land within North America. Please note that this does not include areas that require ferry or boat delivery. For orders requiring delivery to non-mainland locations, we will ship to the nearest accessible town on the mainland.
FREIGHT SHIPPING:
Freight does NOT include areas that need ferry/boat delivery, in these cases, we will ship to the nearest town on the mainland. For all International orders outside of North America, a wire transfer is required. Please contact us for more information.
Tracking numbers are posted to orders after they ship. E-mail notifications are sent if you provided an email address in your order.
Ground Shipping Method (typically 3 to 5 days) :
UNLESS YOU SPECIFY YOUR PREFERRED SHIPPING METHOD AT CHECKOUT, OUR DEFAULT SHIPPING CARRIER IS UPS. IN SOME CASES WE UTILIZE USPS AND FEDEX AT OUR DISCRETION.
Orders may also be shipped with UPS and FedEx Ground Services or USPS First Class or Priority Mail, at our discretion.
Some large/heavy orders will ship via truck. The appropriate arrangements will be made for delivery.
Our goal is to get your order to you in a way that is both reliable and cost-effective.
Next Day Air, 2nd Day Air and 3 Day Select Shipments:
Do you need your order extra fast? Express shipping is available*. The simplest way to see your choices is to put your items into our website's shopping cart and use the "Calculate Shipping" feature. The available services and their costs are all displayed for you.
If you need further assistance to determine shipping charges, please contact us. Any order received after 2 pm EST will be shipped the next business day.
No deliveries on Saturday or Sunday.
For Alaska, Hawaii, Puerto Rico & Virgin Islands customers, UPS air or international rates apply. Parcel Post or Priority Mail options may be more economical. As mentioned above for express shipping needs, the website's "Calculate Shipping" option also works well for your area. Add the products you'd like to your shopping cart and the shipping calculator will give you exact rates for your location. If you prefer, our Order Desk can assist you in determining your best shipping option.
