SHIPPING INFORMATION

United Parcel Service (UPS):

• Is UPS service available for my address?

  UPS service is available to physical addresses worldwide. Include a complete and accurate address when you order. Mistakes or omissions can result in late deliveries and additional charges from UPS.

  During Checkout:
  To quote shipping charges, www.sausagemaker.com makes an inquiry of www.sausagemaker.com for the weight (and box dimensions) of the items in your order and the zip code you entered. If UPS does not recognize your ZIP code, UPS services aren’t available for your order. Make sure you use the correct ZIP code for your physical address so UPS rates can be quoted for you.

• What happens if there is a problem during shipping? Is my order insured?

  All packages are insured at our expense. This expense is not included in the shipping rates quoted by the Sausage Maker website.

• Can UPS deliver to my PO Box?

  UPS cannot deliver to PO Box addresses including APO/FPO (military) addresses. UPS can deliver to “Rural Route Box” (RR, RD, HC) addresses as these identify the actual receiver’s location (their physical address). Note: Many of these addresses have been updated with street numbers and street names. Please use the newer address if available.

• Can I find out when my (UPS) order will be delivered?

  Packages shipped with UPS are trackable from pickup through delivery. If you provided an email address when you placed your order, you will receive the tracking number(s) for your order via email. If you don’t receive this message, please call us at (716)824-5814. We’ll track your order for you.

• What do I do if a package arrives damaged?

  If a package arrives damaged, check for missing or damaged contents. If your product is missing or damaged, save everything (box, packing materials, all products) and contact The Sausage Maker at (716)824-5814. We’ll open a claim with UPS who will then contact you to pick up the damaged package(s). We’ll arrange to reship your order to you at our expense.

• My order is late. What should I do?

  UPS guarantees time in transit. If your order is 2 or more days overdue, check the UPS tracking system (if you’ve received your UPS tracking number from us) or contact The Sausage Maker at (716)824-5814 to track your order. If the answer isn’t in the tracking system, we’ll contact UPS right away to locate your package. If UPS is unable to locate your order, we’ll reship it to you at our expense.

• My order is being shipped outside the US. Do I follow the same procedure for reporting a shipping problem (late, damaged, etc)?

  International Shipments: UPS tracking is available and the same procedures are followed for reporting a damaged or missing shipment. Customs agencies in each country may cause unexpected delays and occasionally communication regarding a delay isn’t prompt. If you have the UPS tracking number you can contact UPS in your own country to inquire or you can contact The Sausage Maker at (716)824-5814 who will make the inquiry for you. You can also contact us via email at customerservice@sausagemaker.com.

• What days does UPS make deliveries?

  UPS operates on regular business days (Mon-Fri). Saturday delivery is available for express services and for an additional “Saturday Delivery” fee. Call us if you need this service.

• Is FedEx service available for my address?

  FedEx service is available to physical addresses worldwide. Include a complete and accurate address when you order. Mistakes or omissions can result in late deliveries and additional charges from FedEx.

  During Checkout: To quote shipping charges, www.sausagemaker.com makes an inquiry of www.sausagemaker.com for the weight (and box dimensions) of the items in your order and the zip code you entered. If FedEx does not recognize your ZIP code, FedEx services aren’t available for your order. Make sure you use the correct ZIP code for your physical address so FedEx rates can be quoted for you.

• What happens if there is a problem during shipping? Is my order insured?

  All packages are insured at our expense. This expense is not included in the shipping rates quoted by the Sausage Maker website.

• Can FedEx deliver to my PO Box?

  FedEx cannot deliver to PO Box addresses including APO/FPO (military) addresses. FedEx can deliver to “Rural Route Box” (RR, RD, HC) addresses as these identify the actual receiver’s location (their physical address). Note: Many of these addresses have been updated with street number and name/addresses. Please use the newer address if available.

• Can I find out when my (FedEx) order will be delivered?

  Packages shipped with FedEx are trackable from pickup through delivery. If you provided an email address when you placed your order, you will receive the tracking number(s) for your order via email. If you don’t receive this message, please call us at (716)824-5814. We’ll track your order for you.

• What do I do if a package arrives damaged?

  If a package arrives damaged, check for missing or damaged contents. If your product is missing or damaged, save everything (box, packing materials, all products) and contact The Sausage Maker at (716)824-5814. We’ll open a claim with FedEx who will then contact you to pick up the damaged package(s). We’ll arrange to re-ship your order to you at our expense.

• My order is late. What should I do?

  FedEx guarantees time in transit. If your order is 2 or more days overdue, check the FedEx tracking system (if you’ve received your FedEx tracking number from us) or contact The Sausage Maker at (716)824-5814 to track your order. If the answer isn’t in the tracking system, we’ll contact FedEx to locate your package. If FedEx is unable to locate your order, we’ll re-ship it to you at our expense.

• My order is being shipped outside the United States. Do I follow the same procedure for reporting a shipping problem (late, damaged, etc)?

  International Shipments: FedEx tracking is available and the same procedures are followed for reporting a damaged or missing shipment. Customs agencies in each country may cause unexpected delays and occasionally communication regarding a delay isn’t prompt. If you have the FedEx tracking number you can contact FedEx in your own country to inquire or you can contact The Sausage Maker at (716)824-5814 who will make the inquiry for you. You can also contact us via email at customerservice@sausagemaker.com.

• What days does FedEx Home Delivery make deliveries?

  The FedEx Home Delivery service operates Tuesday through Saturday.

UNITED STATES POSTAL SERVICE(USPS)

• What USPS options are available to the US?

  US Postal Service services are available to addresses in the United States via Priority Mail and Parcel Post. Deliveries are made Monday through Saturday. As with UPS rates, USPS rates are quoted by www.sausagemaker.com through a live connection with www.sausagemaker.com USPS rates will not be quoted if your ZIP code is incorrect or if your order weighs more than 70 lbs.

• What happens if there is a problem during shipping? Is my order insured?

  All packages are insured at our expense. This expense is not included in the shipping rates quoted by the Sausage Maker website.

• Does the US Postal Service deliver to other countries?

  The USPS offers service worldwide but shipments to addresses outside the U.S. (including APO/FPO addresses) are not trackable. International service options are displayed during checkout.

• How long will it take to receive my order after it's shipped with the US Postal Service?

  Priority Mail packages to the US (including Alaska and Hawaii) rarely take more than 4 days to be delivered.

  Parcel Post packages to the US may take 1 to 2 weeks to be delivered regardless of the distance they need to travel.

  Shipments to international addresses may take several weeks regardless of service. Since these packages are not trackable, it isn’t easy to tell when and where delays occur (within the USPS, Customs, or the destination country’s postal service).

• When will my (USPS) order be delivered?

  We use Delivery Confirmation Service for all shipments to the U.S. so all of these orders are trackable. If you provided an email address when you placed your order, you will receive the tracking number(s) for your order via email. If you don’t receive this message, please call us at (716)265-3128. We’ll track your order for you. For international orders, we can only relay when we shipped your order as tracking services aren’t available.

• It's been a long time. Where is my order?

  For any USPS shipment (U.S. or International), if your order has not been received within 30 days, contact The Sausage Maker at (716)265-3128 or via email to customerservice@sausagemaker.com. We’ll follow up with the USPS and if appropriate, will reship your order at our expense.

  Note: If it’s been less than 30 days we can take a new order (at your expense) and will later credit you for your first order if it cannot be located by the US Postal Service (after 30 days and time for them to look into it).