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Shipping Options - FAQ
Frequently Asked Questions
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| Shipping Policy :
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| If an order is placed on Saturday or Sunday, it will be shipped on Monday or the next business day. An order received after 2 pm EST will normally be shipped the next business day. Ground Shipment: This is the most economical and efficient method for you. Depending on where you live, this may take up to ten days before delivery.
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| Next Day Air, 2nd Day Air and 3 Day Select Shipments :
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| Do you need your order extra fast? Express shipping is available*. The simplest way to see your choices is to put your items into our web site's shopping cart and use the "Calculate Shipping" feature. The available services and their costs are all displayed for you. If you need further assistance to determine shipping charges, call our order desk at (888)490-8525. Any order received after 2 pm EST will be shipped the next business day.
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| * No deliveries on Saturday or Sunday.
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| For Alaska, Hawaii, Puerto Rico & Virgin Islands customers, UPS air or international rates apply. Parcel Post or Priority Mail options may be more economical. As mentioned above for express shipping needs, the web site's "Calculate Shipping" option also works well for your area. Add the products you'd like to your shopping cart and the shipping calculator will give you exact rates for your location. If you prefer, our Order Desk can assist you in determining your best shipping option.
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| United Parcel Service (UPS)
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| Q. Is UPS service available for my address?
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| A. UPS service is available to physical addresses worldwide. Include a complete and accurate address when you order. Mistakes or omissions can result in late deliveries and additional charges from UPS.
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| During Checkout: To quote shipping charges, www.sausagemaker.com makes an inquiry of www.ups.com for the weight of the items in your cart and the zip code you entered. If UPS does not recognize your ZIP code, UPS services aren't available for your order. Make sure you use the correct ZIP code for your physical address so UPS rates can be quoted for you.
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| Q. What happens if there is a problem during shipping? Is my order insured?
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| A. All packages are insured at our expense. This expense is not included in the shipping rates quoted by the Sausage Maker web site.
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| Q: What addresses can't UPS delivery to?
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| A: UPS cannot deliver to PO Box addresses including APO/FPO (military) addresses. UPS can deliver to "Rural Route Box" (RR, RD, HC) addresses as these identify the actual receiver's location (their physical address). Note: Many of these addresses have been updated with street number and name addresses. Please use this newer address if available.
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| Q: Can I find out when my (UPS) order will be delivered?
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| A: All packages shipped with UPS are trackable from pickup through delivery. If you provided an e-mail address when you placed your order, you will receive the tracking number(s) for your order via e-mail. If you don't receive this message, please call us at (716)824-5814. We'll track your order for you.
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| Q: What do I do if a package arrives damaged?
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| A: If a package arrives damaged, check for missing or damaged contents. If product is missing or damaged, save everything (box, packing materials, all products) and contact The Sausage Maker at (716)824-5814. We'll open a claim with UPS who will then contact you to pickup the damaged package(s). We'll arrange to reship your order to you at our expense.
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| Q: My order is late. What should I do?
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| A: UPS guarantees time in transit. If your order is 2 or more days overdue, check the UPS tracking system (if you've received your UPS tracking number from us) or contact The Sausage Maker at (716)824-5814 to track your order. If the answer isn't in the tracking system, we'll contact UPS right away to locate your package. If UPS is unable to locate your order, we'll reship it to you at our expense.
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| Q: My order is being shipped outside the US. Do I follow the same procedure for reporting a shipping problem (late, damaged, etc)?
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| A: International Shipments: UPS tracking is available and the same procedures are followed for reporting a damaged or missing shipment. Customs agencies in each country may cause unexpected delays and occasionally communication regarding a delay isn't prompt. If you have the UPS tracking number you can contact UPS in your own country to inquire or you can contact The Sausage Maker at (716)824-5814 and will make the inquiry for you. You can also contact us via e-mail to customerservice@sausagemaker.com.
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| Q: What days does UPS make deliveries?
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| A: UPS operates on regular business days (Mon-Fri). Saturday delivery is available for express services and for an additional "Saturday Delivery" fee. Call us if you need this service.
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| United States Postal Service (USPS)
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| Q: What USPS options are available to the US?
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| A: US Postal Service services are available to addresses in the United States via Priority Mail and Parcel Post. Deliveries are made Monday through Saturday. As with UPS rates, USPS rates are quoted by www.sausagemaker.com through a live connection with www.usps.com. USPS rates will not be quoted if your ZIP code is incorrect or if your order weighs more than 70 lbs.
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| Q. What happens if there is a problem during shipping? Is my order insured?
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| A: All packages are insured at our expense. This expense is not included in the shipping rates quoted by the Sausage Maker web site.
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| Q. Does the US Postal Service deliver to other countries?
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| A: The USPS offers service worldwide but shipments to addresses outside the U.S. (including APO/FPO addresses) are not trackable. International service options are displayed during checkout.
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| Q. How long will it take to receive my order after it's shipped with the US Postal Service?
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| A: Priority Mail packages to the US (including Alaska and Hawaii) rarely take more than 4 days to be delivered.
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| A: Parcel Post packages to the US may take 1 to 2 weeks to be delivered regardless of the distance they need to travel.
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| A: Shipments to international addresses may take several weeks regardless of service. Since these packages are not trackable, it isn't easy to tell when and where delays occur (within the USPS, Customs, or the destination country's postal service).
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| Q: When will my (USPS) order will be delivered?
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| A: We use Delivery Confirmation Service (at our expense) for all shipments to the U.S. so all of these orders are trackable. If you provided an e-mail address when you placed your order, you will receive the tracking number(s) for your order via e-mail. If you don't receive this message, please call us at (716)824-5814. We'll track your order for you. For International orders we can only relay when we shipped your order as tracking services aren't available.
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| Q: It's been a long time. Where is my order?
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| A: For any USPS shipment (U.S. or International), if your order has not been received within 30 days, contact The Sausage Maker at (716)824-5814 or via e-mail to customerservice@sausagemaker.com. We'll follow up with the USPS and if appropriate, will reship your order at our expense.
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| Note: If it's been less than 30 days we can take a new order (at your expense) and will later credit you for your first order if it cannot be located by the US Postal Service (after 30 days and time for them to look into it).
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